Support Services

XChange offer a range of services and support options that complement our Workflow Automation development services.

If you’re looking for peace of mind in business critical environments, we provide it through Service Level Agreements to cover every need.

And if you want to bring support and development skills in-house, we offer Training on all of the deployments and software we provide.

Service Level Agreements

XChange Service Level Agreements (SLA) offer multiple levels of support including email-only, telephone, 3-day, 24-hour response and more. But we also understand that every customer and every workflow solution is different. That’s why our SLAs can also be defined on a case-by-case basis to meet your exact needs.

SLAs are not limited to just technical support. Depending on the agreement level, they come bundled with other services such as consultation, training and even workflow assessment/audits to create potential for new revenue as you expand your own services.

Training

Many businesses want in-house competence in some or every aspect of the automation solutions they deploy. This provides first-level support without reaching for the telephone, and can also expand business opportunities and increase ROI as skilled staff begin to build in-house solutions.

XChange are excited to share knowledge of the services we provide and frequently deliver custom training sessions to our customers to enhance their in-house skill levels.