Since all software has its own feature sets and characteristics we make every attempt to provide updated demonstration software for our customers to test before making a purchasing decision. Please refer to the product detail page for a download link or contact our technical support.
If you still have questions about a products feature set after testing with the demo, please call or e-mail XChange US to ensure that you are purchasing the correct product. If you have any problems downloading a demo, please e-mail technical support with the demo name and your contact information.
Unless otherwise specified by a specific Manufacturer’s Warranty, this product sold by XChange US may only be returned for refund if: 1) the product(s) has remained unopened, 2) the return is instigated within 30 days from date of invoice, and 3) you have not received the serial numbers and/or installers electronically, by fax, or by any other means. All returns must be pre-approved by XChange US and customers must first obtain a return-merchandise authorization number (RMA) from XChange US . At XChange US ‘s sole discretion, XChange US will for 30 days after date of invoice, replace the product or refund the purchase price for defective product the customer has purchased from XChange US . XChange US is responsible for shipping charges of defective merchandise returned to XChange US . XChange US will pay shipping for replacement products sent to the buyer. Returns instigated for any reason other than defective merchandise will be charged a 15% restocking fee.
Because of costs incurred by XChange US , any amendment or cancellation of any order received at XChange US .com may at our sole discretion be subject to a administration fee. A 10% administration fee may be deducted against the item value being credited, and any shipping charges associated with an amended or cancelled order for a physically delivered item will not be refunded. Customer is responsible for ensuring a valid, upgradeable software licence is held prior to the placement of any order for upgrades. In the event we are unable to provide delivery for an order because of no proof of ownership of an upgradeable version, a refund less 10% and any shipping charges will be made.
This transaction is conditional on licensees adoption of the terms and conditions of the shrink-wrap license agreement packaged with the software products or the electronic download. The terms and conditions of such shrink-wrap licenses or electronic downloads, including, but not limited to, disclaimers of warranties and limitations of liability and remedies, supersede all other terms and conditions of this order other than the designation of the software product(s) and price(s). Please contact XChange US if you wish to receive a copy of the license before finalizing this transaction.